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Cancellation Policy

We follow a reliable refund policy to ensure a fair relationship with all our customers. Please read the guidelines governing the cancellation and refund policy for RiVIrtual and it’s services. If you wish to cancel or delete your account, notify us at least 15 days before end of your term (via an email to [email protected]). Upon cancellation, your data is deleted from our servers. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so. Your subscription gets renewed automatically at the end of each month. You can upgrade or downgrade the level of our services at any time of your usage, however RiVIrtual does not refund any fees in that case. If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term. We reserve the right to modify or terminate the RiVIrtual service(s) for any reason, without notice at any time. Fraud: Without limiting any other remedies, RiVIrtual may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us. Note: No refunds are offered, even if a plan is canceled mid-month

Monthly Billing, Cancellation, and Refund Policies

RiVIrtual charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, RiVIrtual will calculate a prorated amount with the first payment due on signing.

All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially canceled in writing. Customers may cancel anytime by emailing a notice to: hey@RiVIrtual .io

Customers will receive an email from RiVIrtual confirming that their subscription to the SaaS service has been canceled.

Important: No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.

The fees that RiVIrtual charges for the monthly, quarterly, or yearly services exclude phone, and Internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer’s agreement with the payment method provider. To be clear: these charges are the customer’s responsibility.

Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to [email protected] or make the changes on the RiVIrtual dashboard.

The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.

With regards to downgrades on a subscription, RiVIrtual does not issue refunds or credits for partial months of service.

RiVIrtual reserves the right to refuse/cancel a subscription to any of the SaaS services bought from RiVIrtual .io, If RiVIrtual refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought.

These above policies apply to all the SaaS services listed on RiVIrtual unless otherwise noted in the corresponding program materials.

Contact Us

If you have questions about the cancelation and refund policy, please contact us on [email protected]